A HANDBOOK OF RETAIL MANAGEMENT : PRINCIPALS & PRACTICES
Retailing is the final step of an economic activity and the essence of retailing comprises of selling goods and merchandise from a permanent location (such as a boutique, a kiosk or a departmental store) in small or individual batches to the consumer for direct consumption. Modern retailing does not end there. An array of supplementary services is now provided to the customers along with the shopping experience as value addition. The customers may be individuals or business houses.